At AstroBooster, we want to provide clarity on our refund and cancellation policy. Please read the following terms carefully:

No Refund Processing:

No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” (Assigned to an Astrologer) stage. The risk and liability of placing an order in haste and careless manner totally lies with the User, and the Website is not responsible for any refund once the processing stage has started.

No Refund After Execution:

No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website whether to issue a refund.

Technical Delays and Glitches:

Any technical delay or glitch reported on the Website during the processing of the request, which includes generating reports by the service provider (i.e., Astrologer), shall not be eligible for claiming a refund. The User agrees that the timelines are approximate, and all essential steps would be taken to adhere to the timelines as displayed.

Incorrect Information:

No refund shall be processed for the reason that incorrect information or data has been provided by you. The User agrees to be careful while providing any information to the Website and must recheck the information filled before clicking on “Submit.” The User can request a change in the incorrect information or data entered provided the request for such change has been made with the customer care within one hour of execution of the service rendered by the service provider.

Return of Damaged Product:

No refund shall be processed for the return of any damaged product. The User undertakes and agrees that by ordering any product as displayed on the Website, the Registered User shall be fully responsible for any damage caused to the product, post its delivery. For orders made via “Cash on Delivery” method of payment, the User shall be charged for the cost of the product as displayed by the Website and the shipping/custom/courier charges as applicable if the product is returned.

Pro-rata Basis Refund:

Refund on a pro-rata basis may be considered for any delay in the activation of the subscription services, and any damage that may be caused to the product while in transit shall be dealt with by the Website and its agencies.

Product Display:

You agree that the display picture for the products listed for purchase by the User is for reference purposes only, and the Website will try to deliver the product ordered in an as-is condition as displayed on the Website. The User is advised to exercise discretion in such a case, and no refund shall be issued on such grounds.

No Philosophical Claims:

The services offered and the products sold are strictly not meant to replace any philosophical, emotional, or medical treatment. The Website holds no responsibility or liability regarding the reality or reliability of the astrological effects on human physiology by the gems represented and sold on the Website. The placing of an order for buying such products or taking the services is solely at the discretion and will of the User, and the Website does not have any responsibility for the products sold. The User is advised to exercise discretion in such a case, and no refund shall be issued on such grounds.

Wrong Contact Number:

No refund shall be processed for providing a wrong contact number for the purpose of availing the “Call with Astrologer” feature. The User, once opted for this feature, is advised to keep the Contact Number in full coverage area and must answer the call when received. No refund shall be processed for any call that gets connected.